Unfortunately, we cannot accept returns as all our products are perishable goods. Please get in touch at sales@vannivrystaat.co.za if you have questions or concerns about your specific item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Should you receive the wrong or a damaged item and we are not able to exchange it, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.